Privacy Policy
Effective Date: May 5, 2025
Last Updated: May 5, 2025
Welcome to www.iam.live (“IAM.Live,” “we,” “our,” or “the Site”), a platform that connects users with experts for real-time consultations and assistance. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and how we protect your privacy.
We may collect and process the following types of information:
Registration Information:
When you create an account, we collect your name, email address, username, password, and any other details you choose to provide.
Payment Information:
When you pay for expert sessions, we collect billing details (e.g., address, payment method) through secure third-party processors. We do not store full credit card numbers.
Usage Data:
We automatically collect information about how you use the Site, such as your IP address, browser type, device information, access times, and page interactions.
Communications:
We may collect communications between you and experts or between you and our support team for quality assurance and operational purposes.
Profile Information:
Optional details you add to your profile (such as location, pet details, or profile photos) are collected and stored.
We use your data to:
Operate, maintain, and improve the Site.
Facilitate and manage expert sessions.
Process transactions and send payment confirmations.
Communicate with you about your account, service updates, and marketing (you can opt out of promotional emails at any time).
Monitor security, detect fraud, and enforce our Terms of Service.
Develop new services and features.
We do not sell or rent your personal information. We share data only in these circumstances:
With Experts:
Information necessary for your live session (e.g., username, relevant details you share during the session).
With Service Providers:
Trusted third parties (e.g., payment processors, hosting providers) who help us operate the Site and are bound by confidentiality agreements.
Legal Obligations:
If required by law or to protect rights and safety, we may disclose your information to legal authorities or regulators.
We use appropriate technical and organizational safeguards to protect your personal information. However, no method of transmission over the Internet or method of storage is 100% secure. Please use strong passwords and exercise caution when sharing sensitive information.
We retain your data as long as necessary to provide services and fulfill legal obligations. If you close your account, we may still retain certain data to comply with legal requirements or resolve disputes. To request account deletion, contact us at support@iam.live.
Depending on your location, you may have rights to:
Access personal data we hold about you.
Correct or delete your personal data.
Restrict or object to certain processing activities.
Withdraw consent where applicable.
To exercise these rights, please contact us at support@iam.live.
IAM.Live is not intended for individuals under 18. We do not knowingly collect personal data from minors. If we learn that we have inadvertently collected data from someone under 18, we will delete it promptly.
If you have questions or concerns about this Privacy Policy or your data, contact:
IAM.Live Support Team
Email: support@iam.live
We may update this Privacy Policy periodically. Updates will be posted on this page with an updated effective date. We encourage you to review it regularly. Continued use of the Site after updates constitutes your acceptance of the changes.